Support

Something not working? Write to us — a real person reads every message, usually within two business days.

To get a useful answer on the first reply, include:

Your device and iOS version (Settings → General → About).
The app version, shown at the bottom of Settings in the app.
Your anonymous account ID from Settings → Account (tap it to copy) if the question is about a subscription or a download.
The name of the addon, map or skin involved, and a screenshot if you have one.

Common questions

The pack downloaded but nothing happened in Minecraft

Make sure Minecraft: Bedrock Edition is installed on the same device, then tap Import to MCPE and choose Copy to Minecraft in the share sheet. Minecraft has to finish opening for the import to complete — if it was already running in the background, force-quit it and try again. Maps appear under Worlds; addons appear under Global Resources or in the world’s pack settings; skins appear in the skin picker.

I paid but the app still shows the paywall

Open Settings → Restore Purchase in the app. This re-checks your Apple Account and re-applies Pro. Make sure you are signed in with the Apple Account that made the purchase. If it still does not unlock, email us your account ID and the date of purchase.

How do I cancel or change my plan?

Subscriptions are managed by Apple. Open your Apple Account subscriptions, or Settings app → your name → Subscriptions, and cancel or switch plan there. Cancel at least 24 hours before the renewal date to avoid the next charge; Pro stays active until the end of the period you already paid for.

I want a refund

Apple handles all App Store refunds. Request one at reportaproblem.apple.com.

Reporting content

If an item in the catalogue is broken, inappropriate, or infringes your copyright, email us the item name and what is wrong with it and we will review it quickly.

Deleting your data

See Data deletion.