Data deletion

Delete everything stored on your device

Deleting the app removes your favourites, recent searches, downloaded packs, cached images and the anonymous install ID. Nothing of that is kept anywhere else. Reinstalling creates a brand-new, unrelated install ID.

Stop new data being collected

Turn off Settings → Privacy → Share Usage Data in the app. Analytics stop immediately and anything still queued is discarded. This is separate from deleting what was already collected — do both if you want a clean slate.

Delete the data on our servers

Usage events, diagnostic data and download records are linked only to your anonymous install ID, so we need that ID to find them.

1. In the app, open Settings → Account and tap the ID to copy it.
2. Email craftzone.help@gmail.com with the subject “Data deletion request” and paste the ID into the message.
3. We delete the associated records and confirm by reply, normally within 7 days and always within 30.

You can use the same address to ask for a copy of the data linked to your install, or to object to or restrict its processing.

What we cannot delete

• Purchase records. Subscription transactions live with Apple and, for entitlement checks, with our payments processor. Tax and accounting law requires us to keep transaction records for a period even after a deletion request. They contain no name, email or card data on our side.
• Deleting data does not cancel a subscription. Cancel it in your Apple Account settings first, otherwise it keeps renewing.
• Aggregated statistics that can no longer be linked to any install are kept.

Full details of what is collected and why are in the Privacy Policy.